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Arrow of Time - Policies
The following are terms of a legal agreement between you and Arrow of Time. By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this web site.
Information on this Web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Arrow of Time may also make changes in the products and/or the programs described in this information at any time without notice.
Arrow of Time makes no representations, conditions or warranties of any kind, express or implied as to the operation or results of this website, or accuracy, correctness, reliability, merchantability or noninfringment of the information, content or documentation available on this website
Arrow of Time makes no representations whatsoever about any other Web site which you may access through this one. When you access an external web site, even one that may contain the Arrow of Time logo, please understand that it is independent from Arrow of Time, and that Arrow of Time has no control over the content on that Web site. In addition, a link to a non-Arrow of Time Web site does not mean that Arrow of Time endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojans and other items of a destructive nature.
Arrow of Time shall not be liable for any direct, indirect, or consequential damages whatsoever including loss of use, data, or profits, whether arising in contract, negligence, equity or under statute as a result of or in connection with the use of this website or documentation, or information available on this website, even if we are expressly advised of the possibility of such damages.
Arrow of Time may at any time revise these terms by updating this posting. By using this web site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms to which you are bound.
Use of Site Constitutes Acceptance
This web site is maintained by Arrow of Time Pty Ltd, 7 Mahomed St, The Gap NT 0870, Australia.
If you do not agree to these terms, please do not access or use this site.
Arrow of Time is committed to protecting your privacy. In general, you may visit Arrow of Time's web pages without disclosing to us who you are and without revealing any Personal Information about yourself.
In order to access some Arrow of Time services you may be required to provide personal identification information ("Personal Information"). It is entirely optional for you to access these services and provide this information.
However, if you elect not to provide your Personal Information, you may be unable to access these services.
Arrow of Time uses this Personal Information to:
identify you as the product owner
provide you with registration codes and access to your account on our website
process your order by making authorised financial transactions with you
contact you in response to a support request
keep you informed (with your consent and with the option to unsubscribe at any time) about services Arrow of Time provides
protect our lawful interests
fulfil our legal and regulatory obligations
Personal Information we will collect about you includes the following:
your contact details, including email address, phone number and physical address
your company name and tax registration details, for printing invoices
We do NOT collect or store:
your date of birth
your credit card number or ANY other credit card details
You may be required to create messages in your password protected area of the site, to initiate a support request, or reply to an ongoing support thread. The information contained in such messages is entirely up to your discretion, and Arrow of Time will not specifically screen such messages for sensitive information.
Credit card purchases are wholly negotiated through a third party service, eWay, a major Australian credit card processing service. Arrow of Time does not at any time aquire or store any information about your credit card.
Arrow of Time Website Use
Our web sites may contain links to other sites belonging to other parties and which are beyond the control of Arrow of Time. Please note that we cannot vouch or be responsible for the privacy practices of non-Arrow of Time sites.
When you visit arrow-of-time.com, you may surf the site anonymously and access important information without revealing your identity. In order to analyze and improve our site, we use "cookies" to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. “Cookies” cannot be used to deliver viruses or malware.
You can set your browser to notify you when you receive a cookie, therefore allowing you to decide whether or not to accept it. (For some Web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will not be able to access such pages.)
For some products, Arrow of Time asks you to activate your license using the serial number issued after checkout. During activation, information is sent over a secure internet connection to Arrow of Time to identify your product. This includes your serial number and registration name and email address.
Arrow of Time makes every effort to ensure that information is protected both during storage and when accessed through a web browser. All account and login pages use a secure connection to ensure privacy and security.
If you are a registered user of any Arrow of Time website, access to your account may be controlled by a username and password chosen by you. To prevent unauthorised access, you should choose a strong password and keep it protected from others. Please do not send Arrow of Time sensitive information such as your password by unencrypted means such as normal email, as the security of this information cannot be guaranteed.
Arrow of Time subjects your account information to a strict access control policy when accessed by phone or other offline means.
Disclosure to third parties
We may provide your information to our service providers who assist us with client contact, accounting, legal, business consulting, banking, delivery, data processing, automated communications, website or technology services.
Some of the third parties described above including our service providers may be located in the United States, Singapore or other countries. You acknowledge that while these parties will often be subject to other confidentiality or privacy obligations, they may not in all cases be subject to the specific requirements of Australian privacy laws.
We reserve the right to disclose your personal information when we believe it is appropriate to comply with the law, facilitate court proceedings or to protect our rights.
Please contact us if you have any feedback or concerns about privacy.
Arrow of Time Pty Ltd
7 Mahomed St, The Gap NT 0870, Australia
Phone: +61 421 416 786
Arrow of Time has a strong interest in providing complete customer satisfaction. Naturally, we want our customers to purchase product that exactly suits their needs.
However, we also have an automated order and delivery system which provides a serial number instantly after purchase and we must protect our interests in ensuring that these serial numbers are not used if a refund takes place.
We do not automatically offer refunds, but we will consider requests for refunds on a case by case basis.
We strongly encourage prospective clients to completely evaluate our product before purchase.
To this end, we provide
a fully functional evaluation version of our software (useable on 20 unique days that need not be consecutive)
technical support for evaluation
a suite of support materials such as documentation, tutorials and forums
We will not give refunds for:
services provided where such services have already been completed
Where are refund is requested, we may consider a refund where:
a serial number has been issued, but no software has been activated with that serial number (the serial number will be rendered unuseable prior to a refund being issued)
if we have not started or partially completed a service, we may refund the part of the payment corresponding to the uncompleted part, less an administration fee equivalent to one hour of the service
software has been purchased fraudulently, for example with a stolen credit card
We reserve the right to approve or refuse a refund, in whole or in part, purely at our own discretion, on our evaluation of the merits of the case, without needing to providing evidence or reasoning to the customer.
To request a refund, please email
our sales team
with your order number and the reasons for the refund request.
© 2014-2017 Arrow Of Time Pty Ltd